Meet Aqualina, Your 24/7 Virtual Water District Assistant

Beaumont-Cherry Valley Water District (BCVWD) is happy to introduce you to Aqualina, a virtual assistant created to help customers find information about the District anytime, day or night. Aqualina is designed to make it easier for the community to access helpful resources, locate documents, and get quick answers to common questions about water service and District operations.

How Aqualina Can Assist You
• Guide visitors through the BCVWD website
• Helps locate forms, documents, and District policies
• Provides information about water conservation and current restrictions
• Shares contact details and office hours
• Answers general questions about BCVWD services and programs

Trained by BCVWD Staff
Aqualina is maintained and updated daily by BCVWD staff to ensure that information shared is accurate and consistent with publicly available District resources. Aqualina does not have access to customer account information and does not provide any private or confidential data.

Available at All Times
Aqualina is available 24 hours a day, seven days a week, all year long. The virtual assistant is here to help after hours, on weekends, and on holidays when the District office is closed. Aqualina does not replace BCVWD staff or customer service representatives. During regular business hours, customers are encouraged to call or visit the District office to speak directly with a Customer Service Representative.

Commitment to Service
BCVWD is committed to providing excellent customer service and improving access to information. Aqualina is part of this ongoing effort to make it easier for residents and businesses to stay informed and connected with the District.

AI Disclaimer
BCVWD strives to ensure that the information provided by Aqualina is accurate and up to date. Because Aqualina uses artificial intelligence to generate responses, there may be times when a response needs to be refined or corrected. If you notice an error or inaccuracy, please contact the District at info@bcvwd.gov so that it can be reviewed and corrected promptly.

Aqualina is trained only on publicly available information. No customer data or personal account information is used in the training or operation of the system. There is no risk of customer data exposure or breach through Aqualina.