Eight Months Later: Aqualina Is Helping Customers Find Answers Faster
Eight months ago, Beaumont-Cherry Valley Water District introduced Aqualina, our virtual assistant, to provide customers with another convenient way to find information about their water service.
Since then, Aqualina has been available around the clock, helping answer common questions, locate information on our website, and guide customers to the resources they need, whether it’s during the day, late at night, or over the weekend.
One of the greatest benefits of Aqualina isn’t just convenience for our customers, it’s the additional time it gives our Customer Service Team to focus on the people who need them most. By handling many routine questions, Aqualina allows our staff to spend more time assisting customers with complex account issues, unique situations, and personalized service.
Our employees are the heart of our customer service. Aqualina isn’t here to replace that personal connection, it’s here to support it. By answering common questions any time of day, this tool allows our staff to dedicate more time to helping customers who need individual assistance while still providing everyone with quick, convenient access to information.
Whether you’re looking for information about:
- Billing and payments
- Starting or stopping water service
- Water conservation tips
- Forms and applications
- District programs and resources
Aqualina is ready to help 24 hours a day, 7 days a week.
If you haven’t tried Aqualina yet, visit https://bcvwd.gov, click on the chat icon, and say hello!
At BCVWD, we’re committed to combining innovative technology with the friendly, personalized service our customers have always relied on.
#BCVWD #Aqualina #CustomerService #InnovationWithHeart #WaterWithHeart