To
assist customers trying to cope with a loss or reduction of income during the coronavirus
(COVID-19) crisis, Beaumont-Cherry Valley Water District (BCVWD) is
temporarily suspending water shutoffs due to nonpayment, as well as late
payment fees.
The
Board of Directors voted to approve the water shutoff suspension at its
Engineering Workshop on March 26. Customers who have fallen behind on water
bills are encouraged to call BCVWD at 951-845-9581 for information
about how to set up a payment plan.
“Frequent
hand washing is key to preventing the spread of coronavirus,” said Board
President John Covington. “We want to ensure that everyone has access to this
vital resource during this public health crisis.”
The
Board also approved temporarily extending the payment grace period to 60 days
and waiving
the $1.75 credit card processing fee, while offices are closed to the public, in
an effort to support online payments.
“As
people shelter at home to slow the spread of the virus, households will likely
see a rise in their indoor water use,” said Director Andy Ramirez, on behalf of
the Board of Directors. “These actions keep water available for increased cooking
at home, as well as other essential daily activities like showering and laundry.”
While
indoor use may see an increase, spending more time at home is a great
opportunity to focus on water conservation – especially making sure outdoor
water use is efficient. Customers can find leak check and water saving tips in
the BCVWD
Conservation Pocket Guide.
BCVWD
offices temporarily closed to public
To
protect the health of the community and our employees, the BCVWD offices are
closed to the public. However, as an essential service, our operations remain
open. Details for alternative means of service are below. Our customer service
number is still available at (951) 845-9581.
The coronavirus outbreak will not impact your water safety
or delivery. BCVWD remains committed to its mission of providing
safe, reliable water. We follow all state and federal regulations and testing
that keep your tap water safe to drink. There is no evidence that coronavirus
transfers through drinking water. If coronavirus was ever detected in
the water, our treatment process would remove the virus.
BCVWD will continue to monitor the situation and provides
updates as necessary. Ongoing local outbreak updates are available from the
County of Riverside at www.rivcoph.org/coronavirus. Additional
resources are available from the Centers for Disease Control and Prevention
(CDC) at www.cdc.gov/CoronaVirus/2019-ncov.
BOARD
MEETINGS
All
Board meetings will take place via teleconference until further notice. Information
and instructions on how to participate will be provided on each meeting’s
agenda, under Teleconference Notice. Agendas are available on the BCVWD website
72 hours in advance of the meeting. View the BCVWD calendar to find meeting
dates.
ALTERNATIVE
WAYS TO PAY YOUR BILL
Online
Payments – Payments can be made online at bcvwd.org.
Phone
Payments – You can make a payment over the phone, 24 hours a day with our
automated payment system. Call the District’s main telephone line at (951)
845-9581 and select option 3. Have your account number available when making
payments over the phone.
Drop
Box – The District office is equipped with a drop box located at our
headquarters office at 560 Magnolia Ave, Beaumont, CA. 92223. All payments
dropped in the drop box are picked throughout the day, Monday – Thursday.
Please be sure to include your account number and check made out to
Beaumont-Cherry Valley Water District.
START/END
WATER SERVICE
Call
the District’s main telephone line at (951) 845-9581 and select option 2 during
normal business hours.
