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If you’re having difficulty making a payment, Beaumont-Cherry Valley Water District offers payment plans to help ease the burden. A payment plan allows you to extend your current balance and pay it over time, just remember, you’ll need to stay current on your new bills while the plan is active.

To request a plan:

1. Visit https://bcvwd.gov
2. Click on Customer Service
3. Under Important Documents, select Self-Certification/Payment Plan Request

You can submit your completed form by:

• Emailing it to info@bcvwd.org, or
• Bringing it to our office in person.

Prefer to talk it through? Call us, we’re here to help.

“Our mission goes beyond providing water—it’s about supporting our community,” said BCVWD Board Member Andy Ramirez. “Life can bring unexpected challenges, and when they do, we’re committed to working with our customers to find solutions that keep their accounts in good standing and ensure continued access to safe, reliable water service for everyone. If you’re experiencing difficulty, please contact BCVWD so our team can assist you.”

#BCVWD#CustomerCare#PaymentAssistance

Beaumont-Cherry Valley Water District (BCVWD) is happy to introduce you to Aqualina, a virtual assistant created to help customers find information about the District anytime, day or night. Aqualina is designed to make it easier for the community to access helpful resources, locate documents, and get quick answers to common questions about water service and District operations.

How Aqualina Can Assist You
• Guide visitors through the BCVWD website
• Helps locate forms, documents, and District policies
• Provides information about water conservation and current restrictions
• Shares contact details and office hours
• Answers general questions about BCVWD services and programs

Trained by BCVWD Staff
Aqualina is maintained and updated daily by BCVWD staff to ensure that information shared is accurate and consistent with publicly available District resources. Aqualina does not have access to customer account information and does not provide any private or confidential data.

Available at All Times
Aqualina is available 24 hours a day, seven days a week, all year long. The virtual assistant is here to help after hours, on weekends, and on holidays when the District office is closed. Aqualina does not replace BCVWD staff or customer service representatives. During regular business hours, customers are encouraged to call or visit the District office to speak directly with a Customer Service Representative.

Commitment to Service
BCVWD is committed to providing excellent customer service and improving access to information. Aqualina is part of this ongoing effort to make it easier for residents and businesses to stay informed and connected with the District.

AI Disclaimer
BCVWD strives to ensure that the information provided by Aqualina is accurate and up to date. Because Aqualina uses artificial intelligence to generate responses, there may be times when a response needs to be refined or corrected. If you notice an error or inaccuracy, please contact the District at info@bcvwd.gov so that it can be reviewed and corrected promptly.

Aqualina is trained only on publicly available information. No customer data or personal account information is used in the training or operation of the system. There is no risk of customer data exposure or breach through Aqualina.

At Beaumont-Cherry Valley Water District, we take great pride in serving our community with professionalism, integrity, and transparency. Our commitment to excellence is reflected not only in the services we provide every day, but also in the recognition we’ve earned from respected organizations across the state.

We invite you to visit our updated Awards and Recognition page at https://bcvwd.gov/awards-and-recognition/ to explore the many honors the District has received in areas including:

Safety
$ Finance and Transparency
 Information Technology and Cybersecurity
 Personnel and Workforce Excellence

These achievements represent the hard work and dedication of our entire team, and our continued focus on innovation, accountability, and public service.

“Each award we receive is a reflection of the District’s ongoing commitment to doing things the right way, for our customers, our employees, and our community,” said David Hoffman, BCVWD Board of Directors. “We’re also proud to enhance our outreach by keeping our website up to date, so our community can easily see the progress and professionalism behind the work we do.”

We encourage you to explore the updated BCVWD website for more information, resources, and project updates at https://bcvwd.gov.

#BCVWD #PublicService #Transparency #CommunityTrust #AwardWinning #WaterYouCanCountOn #BeaumontWater #WaterDistrictExcellence

Please remember to turn off your sprinklers and avoid outdoor watering for 48 hours before and after any measurable rainfall.

This simple step helps conserve water, prevent runoff, and support our community’s water-efficiency goals.

💧 Thank you for doing your part to protect our local water resources! 💚

#WaterConservation #BCVWD

We are honored to be recognized by the Association of California Water Agencies (ACWA) as a finalist for the Excellence in Innovation Award for our AMR/AMI Infrastructure Project.

This achievement reflects our team’s commitment to innovation, efficiency, and service excellence for our customers. Thank you, ACWA, for this recognition, and congratulations to all the finalists!

#BCVWD #InnovationInWater #ACWA #WaterLeadership

Here’s your chance to #participate! We welcome feedback from the community during our Board of Directors meetings. Join us in person or online tonight at 6:00 p.m. Visit https://bcvwd.gov/documents/2025-board-meeting-agendas for the agenda. #BCVWD

Online via Zoom –

https://us02web.zoom.us/j/84318559070?pwd=SXIzMFZCMGh0YTFIL2tnUGlpU3h0UT09

Telephone, please dial: (669) 900-9128

Enter Meeting ID: 843 1855 9070

Enter Passcode: 113552

For public comment, use the “Raise Hand” feature on the video call when prompted. If dialing in, please dial *9 to “Raise Hand” when prompted. #BCVWD

On Veterans Day, we honor and thank all the brave men and women who have served our country and protected our freedoms.

At Beaumont-Cherry Valley WaterDistrict, we deeply value the dedication, discipline, and leadership our veterans bring to both our community and the workforce. Their service reminds us of the importance of commitment, teamwork, and resilience – qualities that strengthen our District every day.

“Our veterans embody service and integrity, the same principles that guide everything we do as a public agency,” said BCVWD Vice President Lona Williams. “We’re proud to honor their sacrifices and the example they set for us all and to all the Veterans in our service area and nationwide, we send our heartfelt gratitude and thank them for their service.”

We’re proud to support and employ veterans within our organization and across the public service sector. Their continued contributions ensure our mission to deliver safe, reliable water to our community remains strong.

BCVWD will be closed Tuesday, November 11, in observance of Veterans Day.
For water emergencies, please call (951) 845-9581, option 9.

#VeteransDay #ThankYouVeterans #BCVWD #CommunityService #PublicService

Beaumont-Cherry Valley Water District is proud to support Senate Bill 394 (Allen), an ACWA-sponsored bill co-sponsored with Las Virgenes Municipal Water District, recently signed into law by Governor Gavin Newsom.

This important legislation strengthens local water agencies’ ability to protect against water theft, especially from fire hydrants, and ensures that those who tamper with or divert water are held accountable. It also gives agencies the tools to recover damages and prevent repeat offenses, safeguarding both our infrastructure and our community’s shared water supply.

We extend our sincere thanks to ACWA and Las Virgenes MWD for their dedication and advocacy in bringing this legislation forward. “As a District, we depend on ACWA’s advocacy to ensure that the voices of local agencies are heard in Sacramento,” stated BCVWD Board President Daniel Slawons. “Their leadership on bills like SB 394 helps us protect our resources and the customers we serve every day.”

ACWA plays a vital role in protecting the interests of California’s public water agencies and the communities they serve, working tirelessly to shape state policy, advocate for sustainable water management, and promote fair, science-based regulations that keep water safe, reliable, and affordable.

Learn more about ACWA’s work and this new legislation at acwa.com and for more news that impacts the District at https://bcvwd.gov!

#BCVWD #ACWA #WaterProtection #PublicService #CommunityPartners #CaliforniaWater #WaterYouCanCountOn

At Beaumont-Cherry Valley Water District, we’re continuing work on the Well 1A Replacement Project, one of our most important infrastructure investments. Originally drilled in 1936, the former Well 1 served our community for nearly nine decades. Its replacement, Well 1A, is designed to ensure reliable, high-quality water for generations to come.

As we near completion, crews are conducting flushing operations to prepare the new well for service. This essential step removes naturally occurring sediment and fine materials from the well and connecting pipelines, ensuring that the water meets the District’s strict quality standards before entering the system.

We understand that the flushing process can sometimes be an inconvenience, such as temporary water flow, noise, or traffic impacts, but this short-term work is a critical step in guaranteeing clean, dependable water for our customers.

We appreciate our community’s patience and understanding as we complete this important phase. Projects like Well 1A are investments in our shared water future, supporting reliability, safety, and the long-term sustainability of our water supply.

Project Location: 12th Street & Palm Avenue
Learn more about this and other projects at https://bcvwd.gov

#BCVWD #Well1A #CIP #WaterInfrastructure #ReliableWater #CommunityInvestment #WaterMatters #BeaumontWater