Billing updates
Ever wondered how your water bill is calculated? Let’s walk you through it.
At Beaumont-Cherry Valley Water District (BCVWD), we’re committed to delivering water that’s not only safe and reliable — but also billed fairly and transparently. That’s why we recently presented a detailed overview to our Board of Directors, breaking down how the billing process works and how we’re addressing customer concerns.
Here’s what you should know:
🔹 We use two types of meters:
- AMI meters automatically send readings to our office around the 1st of the month — no need for a visit.
- AMR meters are still in use in some areas and require a drive-by or manual read by our field team.
🔹 What happens if a meter can’t be read?
If the meter is behind a locked gate or otherwise unreadable, we estimate usage based on your historical consumption — and always document how and why.
🔹 We bill most customers every two months, capturing about 60 days of water use. This helps ensure fairness and consistency for all customers, even as we continue upgrading meters across the District.
🔹 Billing accuracy is a top priority.
We carefully review meter reads before generating bills, looking for leaks, stuck meters, or anything unusual. If something seems off, our team investigates and follows up.
🔹 One customer’s question led to stronger communication.
When a resident reached out about the timing of their meter read, we used it as an opportunity to explain our process and share our plans for even more transparency going forward — including more digital tools for customer access.
“When customers reach out with questions, it’s an opportunity to do better” stated BCVWD Board Vice President, Lona Williams. “We want everyone to understand how their bill is calculated and know we’re committed to fairness and accuracy in every step of the process.”
Still have questions?Give us a call at (951) 845-9581. Our Customer Service Team is always happy to help!
