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Customer Service

How does the Auto Pay Service work?

Each billing period you will still receive your water billing statement, just as you do now.  The difference is, with Auto Pay Service your bill is paid automatically from your checking account on the bill due date.  You simply deduct the amount from your check register, and you are done. It’s that easy!  ENROLL IN AUTOPAY TODAY!!!

What are the District’s business hours?

The District is open to the public Monday – Thursday from 8:00 A.M. – 5:00 P.M. We are closed to the public on Friday. In the event of an water emergency, please call (951) 845-1572.

How can I obtain the status of my account?

You are welcome to call the District at anytime to obtain information about your account. Please keep in mind that we are only able to provide detailed account information if you are the account holder or your name is on the account as an authorized contact.

Can I obtain an extension on my payment due date?

BCVWD is a cost recovery district, therefore we do not offer extensions of due dates. We do however offer a (30) day notice on all accounts, providing our customers with an extended period of time to process all payments. Additionally, the district provides a 2nd notice once the 30 day threshold has been met. A $5 dollar late fee will be charged to the account but this will provide the customer an additional (2) weeks to make a payment on the account.

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